FAQ's
Below FAQ are some common concerns of our clients before purchasing our product.
If you have other questions, please just send it to support@cheerdmoto.com.
General
Q: What is the relationship between Cheerdmoto and Grandeux?
Grandeux is Cheerdmoto’s dedicated sub-brand for premium e-bikes, ensuring specialized R&D and design. All Grandeux models (Xcite, Xplore, Xplus) are backed by Cheerdmoto’s 2-year warranty and support network.
Q: How much assembly is required when I receive my order?
Your Cheerdmoto arrives 70% pre-assembled for safety during shipping. You'll only need to:*
Attach the front wheel (tool included) - 5 mins
Mount the handlebars - 3 mins
Install the battery - 1 min
Inflate tires to 40 PSI
We provide:
A step-by-step video guide (QR code in manual)
Toolkit with all necessary wrenches
Lifetime support for assembly questions
Q: How do you offer a refund or exchange?
To save your time and reach our support quickly, please follow below steps:
Provide us with your order detail.
Capture screenshot or video for the issue you get.
Specify what problem you are experincing.
Describe clearly how to reproduce the issue.
Send all information (order number, screenshot, video, model name, description of the issues, link) to support@cheerdmoto.com
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Q: What’s your delivery time?
A: Orders ship within 1-2 business days. Delivery takes:
EU: 3-5 days (express) or 7-10 days (standard)
USA: 2-4 days
Track your order here.
Technical
Below are some of are common questions about orders
Q: How to change the display of km/h to mph?
Hold either brake lever firmly and don’t release it during the process.- Toggle between Eco and Sport modes quickly 5 times
Perform the switch within 2 minutes of turning on the bike.
PS: Toggle 4 times to enable/disable brake power cut-off, toggle 3 times to enter energy recover setting.
Q: How often should I service my e-motorcycle?
We recommend:
Every 1,000KM: Chain lubrication, brake check
Every 5,000KM: Motor/battery inspection
Q: Can I upgrade the battery later?
Yes! Compatible with:
EM2.0: 72V40AH/50AH expansion packs
EM3.0: 72V60AH (extends range to 150KM)
Warranty & Policy
Below are some common questions about our products
Q: What’s covered under warranty?
Frame/Motor: 2 years
Battery: 18 months
Tires/Brakes: 6 months
Excludes water damage or modifications.
Q: What’s your return policy?
14-day returns (unused, original packaging)
Free pickup/return for defective items
Refunds processed in 3-5 business days